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PORTFOLIO
This page provides an overview of some of the online customer-facing documentation projects I've worked on.
Webcast
Webcast Branding Examples
Reference articles with links to branded sample events to inspire customers and show them the branding possibilities for their own events and portals.
Webcast Feature Summary
A feature matrix that describes all the available features, add-ons, and fee information for new self-serve GlobalMeet Webcast license customers.
Event Creation Articles
Procedure articles for creating Live, On-Demand, and Simulated Live webcast events.
Operator Assisted Conferences & Managed Events
Operator Assisted Reports and Transcripts Articles
Reference articles explaining the available reports, how to book them, and what they look like.
Operator Assisted and Managed Events Release Notes
Customer-facing release notes for the Events Portal (event booking system) for the Operator Assisted conferencing and Managed Events products.
Online Meetings
GlobalMeet Collaboration Release Notes
Customer-facing release notes for the GlobalMeet Collaboration meeting room and the desktop, Android, and iOS apps.
GlobalMeet Collaboration Whiteboard Articles
Reference and procedural articles for the new whiteboard feature in GlobalMeet Collaboration.
Billing
Billing and Invoice Support Page and Articles
Reference articles about charges, fees, and invoices, and procedural articles using the Billing Portal.